Frequently Asked Questions
All Your Questions About 00vip Answered Here
From opening an account to withdrawing via bKash, bonuses, cricket betting, and safe gaming — get clear answers on everything in one place.
Welcome to 00vip. This FAQ page provides detailed answers to the most common questions from players in Bangladesh. Whether you are new or experienced — you will find everything here about account registration, deposits and withdrawals, game rules, bonus terms, and safe gaming. If you do not find the answer to your question, our 24/7 Bengali live chat support is always ready to help.
Group 01
Account and Registration
Answers to all questions about creating, verifying, and logging in to your account.
To open an account at 00vip, you need an active mobile number and a strong password. Sign up on the registration form with your name, email, and mobile number. The process is completely free and takes just a few minutes. Once your account is active, you can log in directly from the 00vip Login page.
You must be at least 21 years old to open an account and play any game at 00vip. We strictly prohibit gaming for minors. You will need to confirm your age during registration. In cases of doubt, identity verification may be required.
If you forget your password, go to the 00vip Login page and use the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble, contact us via live chat.
No, only one account is allowed per player. Creating multiple accounts goes against 00vip's rules and can result in account suspension along with forfeiture of bonuses. We enforce this policy strictly to ensure a fair gaming environment.
Yes, completely safe. 00vip uses SSL encryption, so your login details and personal data stay protected. Our site works smoothly on mobile browsers. Always use your own device and avoid logging in over public Wi-Fi.
Group 02
Deposits and Withdrawals
A complete guide to depositing and withdrawing money via bKash, Nagad, Rocket, and bank transfer.
bKash deposits are generally instant — in most cases the funds appear in your 00vip account within a few minutes. The minimum deposit amount is ৳300. If there is a delay for any reason, contact us via live chat with your transaction ID.
Log in to your account, go to the "Deposit" option, and select Nagad. Send money from Nagad to the number shown and enter the reference number in the form. The deposit amount must be at least ৳300. Nagad payments are also usually processed instantly.
The minimum withdrawal amount from 00vip is ৳800. After submitting your request, the money typically reaches your bKash, Nagad, or bank account within 1 hour. This is one of the fastest withdrawal services among online gaming platforms in Bangladesh.
Yes, 00vip accepts both Rocket and Upay. You can also make bank transfers through major Bangladeshi banks including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. The minimum deposit amount is ৳300 for all methods.
00vip itself charges no deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply small charges according to their own policies. Contact your payment provider for the latest fee information.
Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a request below the minimum amount (৳800), or mismatched account details. Contact us via live chat to identify the issue — our team will help promptly.
Group 03
Games and Rules
Questions and answers about cricket betting, slots, live casino, and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches, first deposit funds into your 00vip account. Then go to the cricket section, choose your preferred match and market. You can place bets both before the match starts and while it is live. The bet amount and odds will be clearly shown on screen.
Slots are essentially a luck-based game — the result of each spin is determined by an RNG (Random Number Generator), so it is not possible to predict or guarantee outcomes in advance. However, understanding the volatility (high or low) of different games to decide your bet size is a good practice. 00vip offers popular slots from PG Soft, JILI, and Pragmatic Play.
00vip offers live casino games from top providers including Evolution Gaming and Ezugi. Some tables have Bengali-speaking dealers, especially in games like Andar Bahar and Teen Patti. Visit the W Live section to see the latest list of live tables.
RTP is a game's long-term average payback rate. For example, a game with a higher RTP theoretically has a greater chance of returning more over a long period. However, this figure does not guarantee winnings in a short session — each spin or hand operates completely independently. 00vip ensures fair play.
Yes, all games on 00vip are fully playable in a mobile browser — no separate app download is needed. Slots, cricket betting, live casino, and fishing games all run smoothly on any modern Android or iOS smartphone.
Yes, in addition to BPL, 00vip offers betting on the T20 World Cup, IPL, and other international cricket tournaments. A wide range of markets is also available for Bangladesh Tigers matches. Visit the cricket page for the list of active events.
Group 04
Bonus & Promotions
Questions and answers about welcome bonuses, cashback, wagering conditions, and VIP benefits.
After creating a new account, on your first deposit you will receive a 100% match bonus up to ৳15,000. That means if you deposit ৳5,000, an additional ৳5,000 will be added as a bonus. The bonus is added automatically — no separate code required.
A 10x wagering requirement means you need to wager ten times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus, it becomes withdrawable after you have placed a total of ৳10,000 in bets. This is a favorable condition compared to industry standards.
00vip's VIP program has 5 tiers in total: Bronze (weekly cashback up to 0.2%), Silver (up to 0.3%), Gold (up to 0.5%), Platinum (up to 0.6%), and Diamond (up to 0.8%). You can move up to higher tiers by playing regularly.
Each week, cashback is calculated based on your net losses. It is credited to your account every Monday at the rate set for your current VIP level. Diamond level players receive up to 0.8% weekly cashback. There are no additional wagering requirements on cashback.
Yes, you can choose not to accept a bonus and play with real money directly. If you keep the bonus option off at the time of deposit, no wagering requirements will apply to that deposit and you can withdraw at any time. Contact live chat support for more details.
Group 05
Security & Responsible Gaming
Questions and answers about personal data protection, self-exclusion, the 21+ policy, and support.
Yes, 00vip uses SSL encryption technology to keep all transactions and personal information secure. Your data is never sold to third parties. To learn more about our privacy practices, please read the Privacy Policy page.
Yes, 00vip provides responsible gaming tools. You can set deposit limits, take a temporary break, or apply for permanent self-exclusion. To activate these options, contact us via live chat or email. For more information, visit the Responsible Gaming page.
Some common signs: spending more than your set limit, playing more to try to recover losses, prioritizing gaming over family or work. If you notice these signs, take a break and talk to someone you trust. 00vip always supports responsible gaming.
00vip strictly follows a 21+ age policy. We may request age verification documents for accounts that raise suspicion. Parents can use parental controls on shared family devices to prevent minors from accessing the site.
00vip's support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also reach us by email: [email protected]. For urgent questions, live chat is the fastest option — you'll find the chat button in the bottom corner of any page on the site.
To permanently close your account, submit a request via live chat or email ([email protected]). Before requesting, make sure there are no pending withdrawals in your account. After the account is closed, re-registration with that mobile number or email may not be possible.
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with support
Our Bengali support team is available 24/7. Come to live chat to speak with us directly, or send us an email.