21+ | Safe Gaming

00vip's commitment to responsible gaming

00vip believes that online gaming is a form of entertainment — not addiction. Using our safe gaming tools and support, you can always stay in control of your play.

Definition

What is Responsible Gaming and why does it matter?

Responsible gaming means enjoying gaming as harmless entertainment — where you maintain full control over your time and money. At 00vip, we want every player to play with awareness and enjoyment.

Gambling or online gaming is never a solution to financial problems. Using gaming as an escape from real-life stress or frustration can be dangerous. That is why 00vip encourages every player to know their limits before playing.

Online gaming is a relatively new experience in Bangladesh. That is why we provide 24/7 support in Bengali, our own control tools, and awareness information — so every player stays safe.

Keep in mind

  • Gaming is for entertainment only — not a source of income
  • You should not play more to try to recover losses
  • Never play with borrowed money
  • Do not play at the expense of family time or work
  • Do not play under the influence of alcohol or other substances

Recognize the warning signs

  • Spending more than your set budget
  • Returning repeatedly to recover losses
  • Feeling restless or irritable when you cannot play
  • Hiding your gaming from family or friends
  • Neglecting other responsibilities because of gaming
Safety Tools

00vip's Safe Gaming Tools

We give you full control over your own play. Using these tools, you can limit or stop gaming at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately. If you want to increase the limit, you will need to wait a short period — this is for your own protection.

Instant Effect

Time-Out

If you want to take a break, you can activate a time-out for 1 to 30 days. During this period, no deposits or gaming activity will be possible on your account. Your account will be reactivated automatically after the break.

1–30 Days

Self-Exclusion

If you feel that gaming is having a negative impact on your life, choose self-exclusion. Options range from 6 months to a permanent ban. Once activated, it is difficult to reverse — so this is a serious step.

Permanent Option Available

Reality Check

Turn on Reality Check to receive periodic pop-up notifications. It will remind you how long you have been playing and give you a summary of your total wins and losses. Staying aware makes it easier to stay in control.

Custom Intervals

Loss Limit

If your losses exceed a set amount, your gaming will stop automatically — that is the loss limit. Set this limit on a daily, weekly, or monthly basis to reduce the risk of financial loss.

Automatic Protection

Account History

You can view your complete gaming history at any time — how long you played, how much you deposited, how much you withdrew, and how much you won or lost. Transparency is the first step to safe gaming.

Full Transparency
21+

For players aged 21 and above only — 00vip strictly prohibits gaming by minors

Age Verification

Protecting Minors

At 00vip, we verify your age at the time of registration. No one under the age of 21 can open an account or play games on our platform. This is a non-negotiable rule for us.

If there are any underage members in your household, keep your account login details secure and out of their reach. Use parental control software on your computer or mobile device.

We monitor suspicious account activity. If we believe an underage person is playing, that account will be suspended immediately and an investigation will be conducted.

How to Get Help

What to do if you have a problem?

1

Stop Yourself

If you feel you are losing control while playing, stop immediately. Activate a time-out or self-exclusion.

2

Contact Live Chat

Reach out to 00vip's 24/7 Bengali live chat support. Our team will help you set limits or close your account.

3

Seek Professional Help

Gaming addiction is a mental health issue. Open up to trusted family or friends, and if needed, speak with a professional counselor.

4

You can also reach out by email

Email us directly at [email protected]. We process all responsible gaming requests on a priority basis.

Our Policy

Responsible Gaming Policy in Detail

Our Commitment

00vip places the safety of players in Bangladesh as its highest priority. We do not just provide entertainment — we make sure our platform does not cause harm to any player. For this reason, we actively monitor problematic gaming behavior.

Deposit and Withdrawal Limits

The minimum deposit at 00vip is ৳300 and the minimum withdrawal is ৳800. These limits naturally protect players from overspending. You can also set even lower limits yourself to match your own budget.

Self-Exclusion Policy

Once self-exclusion is activated, you will not be able to log in to your account, you will not receive any promotional emails, and any attempt to open a new account will be blocked. You cannot recover your account on your own before the exclusion period ends — this is for your long-term protection.

Identifying Addiction and Intervention

Our system automatically detects unusual gaming behavior. If a player repeatedly makes more deposits after consecutive losses or plays for an excessive amount of time, our team reaches out to that player and offers support. Responsible gaming is not only your responsibility — it is ours too.

Healthy Gaming Habits

Set a budget before each gaming session and do not go beyond it. Take regular breaks. Check your mental state before playing — you should not play when feeling stressed or angry. Spend time with your family and give attention to other hobbies as well.

Need help?

If you feel that gaming is affecting your life, talk to us. We will help without judgment.

24/7 Bengali Live Chat Support
[email protected]
Contact live chat to activate self-exclusion

Important: Never share your password or financial information with anyone — not even our support team.

Frequently Asked Questions

Responsible Gaming FAQ

Answers to common questions about responsible gaming.

Log in to your 00vip account and go to the "Safe Gaming" section under "Account Settings". There you will find options to set a daily, weekly, or monthly deposit limit. The limit takes effect immediately. If you have any trouble, let us know via live chat.

Yes. At 00vip you can choose any duration for self-exclusion — 6 months, 1 year, 5 years, or permanent. If you choose permanent exclusion, it will not be possible to recover your account afterwards. To activate self-exclusion, contact us via live chat or email.

A time-out is a temporary break — your account remains inactive for 1 to 30 days and is automatically reactivated when the period ends. Self-exclusion is a long-term measure — it lasts at least 6 months, and even after the period ends you must follow a special process to reactivate your account.

If you think a family member is suffering from a gaming addiction, start by speaking with them openly. If needed, email us at [email protected] — we will assess the situation and take appropriate steps. We can also review an account at the request of a third party.

No, under no circumstances. 00vip has a strict age verification system. No one under the age of 21 can open an account or play any games. If an underage account is identified, it will be closed immediately and any deposited funds will be returned.

After a time-out period ends, your account is reactivated automatically. In the case of self-exclusion, even after the period ends you will need to contact us and go through a review process. We will only reactivate your account once we are satisfied that you are in good health.

Play safely, enjoy responsibly

Enjoy your favorite games at 00vip — always within safe limits.

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